Privacy Policy

Privacy Policy

Effective Date: 16.11.2025

At Veleuri Candles, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us.

1. Information We Collect

We collect personal information that you provide when you interact with our website, including:

- Contact information: name, email address, shipping and billing address, phone number.

- Payment details: processed securely through our payment partners (we do not store your full payment information).

- Order information: products purchased, delivery preferences, and transaction history.

- Website usage data: cookies, IP address, and browsing behavior to help us improve our store and customer experience.

2. How We Use Your Information

We use your information to:

- Process and deliver your orders.

- Communicate with you regarding your purchase, delivery, or support requests.

- Send you updates, newsletters, or promotions (only if you’ve subscribed).

- Improve our website, services, and customer experience.

- Comply with legal, tax, and accounting obligations.

3. Sharing Your Information

We only share your information with trusted third-party service providers who help us operate our business — such as:

- Payment processors (Shopify Payments, PayPal, etc.)

- Shipping carriers

- Email marketing tools (if you subscribed to our newsletter)

These partners process your data securely and only for the purpose of providing their service.
We do not sell, rent, or trade your personal data to any third parties.

4. Cookies

Our website uses cookies to improve your browsing experience.
Cookies help us remember your preferences and analyze how our site is used.
You can choose to disable cookies in your browser settings at any time.

5. Data Retention

We keep your personal data for as long as necessary to provide our services and comply with legal obligations.
When no longer needed, your data will be deleted or anonymized.

6. Your Rights

Depending on your location, you may have the right to:

- Access the personal data we hold about you.

- Request correction or deletion of your information.

- Withdraw your consent to marketing communications at any time.

To exercise your rights, please contact us at contact.veleuri@gmail.com.

7. Security

We take appropriate technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure. However, please note that no online transmission is completely secure.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
📩 veleuricandles@gmail.com